GENERAL FAQ
What is Closure Culture?
Closure Culture is a streetwear movement born from raw energy, underground art, and bold self-expression. We donโt follow trendsโwe start them.
Is Closure Culture just a clothing brand?
No. Itโs a culture. A mindset. A community. Weโre building a space for those who live by their own rhythm.
Do you drop collections regularly?
We release limited drops. Once our collection is launched, it is not restocked .
PRODUCT
What kind of materials do you use?
We use high-quality, French Terry cottonโchosen for comfort, durability, and that premium feel.
Will the print fade or crack?
No. We use high-quality DTG printing and tested inks to make sure your fit stays bold wash after wash.
Are these designs original?
Every design is 100% originalโdesigned in-house or in collaboration with underground artists.
PAYMENTS
Is Cash on Delivery (COD) available?
Yes, but with a 10% prepaid advance.
Why do I have to pay 10% in advance for COD?
To stop fake orders. That small upfront secures your piece and shows youโre serious.
Is my payment safe?
100%. Payments go through encrypted, trusted gateways. Your data stays protected.
I paid but didnโt get any order confirmationโwhat should I do?
First, wait 5โ10 minutes. Then DM us on Instagram or email -subhamshaw057@gmail.com
with your payment screenshot. Weโll confirm and update you quick.
DELIVERY
Where do you ship?
We currently ship across India only. International shipping is coming soon.
How long does delivery take?
3 to 7 business days for most orders. Some remote areas may take up to 20 days.
Do you offer free shipping?
Yes, shipping is always freeโno hidden charges.
Which couriers do you use?
Delhivery, Bluedart, and Shiprocket. Youโll get WhatsApp updates with tracking info.
ORDER & ORDER RECEIVED
Can I cancel or change my order?
Yes, but only before it ships. Contact us ASAP on WhatsApp or Instagram.
How will I know my order is confirmed?
Youโll get a confirmation email/message after placing your order. Our courier partner may also send a confirmation call/message.
What if I never receive my order?
If a legit delay happens, weโll help. In rare cases of major delays, youโll get a 30% discount code for your next purchase.
RETURNS & EXCHANGES
Do you accept returns or exchanges?
Yes, only within 24 hours of delivery. You must send an unboxing video showing the issue.
Is the return free?
If the issue is genuine and reported within 24 hours, weโll handle it. If not, returns arenโt eligible.
Can I exchange for a different size?
We allow size exchanges if the product is unworn, and you contact us within 24 hours of delivery.
What if my product is damaged?
If thereโs damage, send us an unboxing video within 24 hours. Weโll replace or repair it based on the case.
