Return And Refund Policy

At Closure Pro, customer satisfaction is paramount. This document outlines our return and refund policy to ensure clarity and transparency for our valued customers.

Returns

Customers have a period of 10 days from the date of delivery to return their items. To be eligible for a return, items must be in their original condition, with all tags attached. This policy is designed to maintain the integrity of our products and ensure that customers receive items that meet their expectations.

Initiating a Return

To initiate a return, customers are required to contact us via email at subhamshaw057@gmail.com. This step is crucial for processing the return efficiently and ensuring that all necessary information is collected.

Refunds

Refunds will be issued in the original form of payment. Upon receipt of the returned item(s), refunds will be processed within 5-7 business days. It is important to note that refunds will include the full amount paid for the item(s), excluding any shipping costs incurred during the initial purchase.

Exchanges

For customers wishing to exchange an item for a different size or style, the process is similar to that of returns. Customers must email us at subhamshaw057@gmail.com to initiate the exchange. It is essential to understand that customers will be responsible for the shipping costs associated with sending the new item.

Exceptions

There are specific exceptions to our return and refund policy. Sale items are considered final sale and cannot be returned or exchanged. Additionally, items that have been altered or damaged by the customer are not eligible for return or exchange. This policy is in place to protect both the customer and the integrity of our products.

Processing Time

Customers should allow 5-7 business days for refunds to be processed and credited back to their original form of payment. This timeframe ensures that all returns are handled systematically and efficiently.

Contact Information

If there are any questions or concerns regarding our return and refund policy, customers are encouraged to reach out via email at subhamshaw057@gmail.com. Our team is dedicated to providing assistance and ensuring a positive experience for all customers.

Thank you for choosing Closure Pro. We appreciate your business and are committed to providing quality products and services.